Customer Service


Kria jewelry is handmade in our studio and store in the Catskill Mountains of New York and only with reclaimed precious metals and 100% post-consumer packaging made in the USA. Jewelry is shipped in anti-tarnish tissue inside non-bleached, acid-free boxes printed with soy-based ink.

Store jewelry separately to avoid scratches and keep away from heat and direct sunlight. Apply makeup, hairspray and perfume before putting on jewelry. Remove jewelry before using household chemicals. Do not wear jewelry in a swimming pool or hot tub. Chlorine and extreme heat can damage the gemstones and metals. Do not expose any leather pieces to water or moisture directly when possible.



ITEM AVAILABILITY
If an item is out-of-stock, please allow up to three weeks for production before shipping.

For special requests, please email shop@kriajewelry.com.

We do not sell chain or cord separately. However, if you wish to have your chain or cord replaced, please see our instructions for repairs.



SHIPPING AND HANDLING

Please note that the following delivery times are estimated as international orders could be delayed in customs.

Domestic shipping is $12.00 Flat Rate Ground via UPS (5 to 7 business days.)

International shipping is $60.00 Flat Rate Economy via FedEx (5 to 7 business days.)

Shipments cannot be delivered to PO boxes or APO/FPO addresses.



SALES TAX AND CUSTOM CHARGES
We are required by law to charge state and local tax on orders that are shipped to CA, FL, IL and NY.

For international orders, customers are required to pay tax and duties shipment incurs. Kria does not have information on customs and duties and we are not able to estimate those charges. Please contact your local customs office for further information. International orders, including shipments to Canada, are sent via FedEX.



METHOD OF PAYMENT
We accept Mastercard, Visa, American Express, Discover, and PayPal all via PayPal. If you do not have a PayPal account, click "continue" to bypass the login.



RETURN POLICY
If you are not satisfied with your purchase, please email us at shop@kriajewelry.com within 7 days of receipt of your item to obtain a Return Authorization Number, and return the merchandise within two weeks of the date of receipt. No return or store credit will be granted without a Return Authorization Number.

All items must be returned unused and in the original packaging with the original receipt.

Initial shipping or return shipping and handling charges are non-refundable. Returns need to be well packaged and incurred for the full price of the item.

We can not be responsible for packages returned to us using shipping methods that are not traceable.

You can expect to receive the exchanged item up to three weeks after receipt of your package to us. You can also expect to receive a notice of store credit for the items you returned within two weeks of the receipt of your package. Unfortunately, we will not be able to give exchange or store credit if the cost of the exchange item is less than the original item or if the purchaser cannot be verified.

Store credit must be used within 30 days of issue to the customer.

All merchandise designated as FINAL SALE are not returnable.

One of a kind and special orders are not eligible for exchange or credit.



REPAIRS
If your jewelry is in need of repair, please email shop@kriajewelry.com.

Please include a copy of the items receipt (for items less than a year old), a letter describing the repairs to be made in detail, your return mailing address, your email address, and your phone number. Prior to beginning any work, we will contact you with an estimate of the cost and time needed to complete your repair.

For protection when shipping the item to us, please package it securely in a hard box. We cannot be responsible for packages returned to us using shipping methods that are not traceable.

If you have any comments or concerns about our terms and conditions, please feel free to contact us at shop@kriajewelry.com.

Thank you,
The Kria team