Customer Service

Kria jewelry is made in New York City with all recycled metals and fair wages, and the packaging is recycled, certified-green, and made in the USA.

Jewelry is shipped in anti-tarnish tissue inside non-bleached, acid-free boxes printed with soy-based ink. To keep your jewelry in pristine condition, please store your it in the tissue.

Store jewelry separately to avoid scratches and keep away from heat and direct sunlight. Apply makeup, hairspray and perfume before putting on jewelry. Remove jewelry before doing strenuous activities or using household chemicals. Do not wear jewelry in a swimming pool or hot tub. Chlorine and extreme heat can damage the gemstones and metals as well as wear down the leather. Do not expose any suede pieces to water or any moisture directly.

If an item is out of stock, an average of two weeks will be required before shipping.

For all other requests, please email

We do not sell chain or cord separately. However, if you wish to have your chain or cord replaced, please see our instructions for repairs.


Please note that the following delivery times are estimated as international orders could be delayed in customs.

Domestic shipping is $12.00 Flat Rate Ground via UPS (5 to 7 business days.)
International shipping is $60.00 Flat Rate Economy via FedEx (5 to 7 business days.)

Shipments cannot be delivered to PO boxes or APO/FPO addresses.

We are required by law to charge state and local tax on orders that are shipped to CA, FL, IL and NY.

For international orders, customers are required to pay tax and duties shipment incurs. Kria does not have information on customs and duties and we are not able to estimate those charges. Please contact your local customs office for further information. International orders, including shipments to Canada, are sent via FedEX.

We accept Mastercard, Visa, American Express, Discover, and PayPal all via PayPal. If you do not have a PayPal account, click "continue" to bypass the login.

If you are not satisfied with your purchase, please email us at within 7 days of receipt of your item to obtain a Return Authorization Number, and return the merchandise within two weeks of the date of receipt. No return or store credit will be granted without a Return Authorization Number.

All items must be returned unused and in the original packaging with the original receipt.

Initial shipping or return shipping and handling charges are non-refundable. Returns need to be well packaged and incurred for the full price of the item.

We can not be responsible for packages returned to us using shipping methods that are not traceable.

You can expect to receive the exchanged item within two weeks after receipt of your package to us. You can also expect to receive a notice of store credit for the items you returned within two weeks of the receipt of your package. Unfortunately, we will not be able to give exchange or store credit if the cost of the exchange item is less than the original item or if the purchaser cannot be verified.

All merchandise designated as FINAL SALE are not returnable.

One of a kind and special orders are not eligible for exchange or credit.

Kria charity pieces may not be exchanged or returned.

If your jewelry is in need of repair, please email

Please include a copy of the items receipt (for items less than a year old), a letter describing the repairs to be made in detail, your return mailing address, your email address, and your phone number. Prior to beginning any work, we will contact you with an estimate of the cost and time needed to complete your repair.

For your protection, when shipping the item to us, please package it securely in a hard box. We cannot be responsible for packages returned to us using shipping methods that are not traceable.

If you have any comments or concerns about our terms and conditions, please feel free to contact us at

Thank you,
The Kria team